{"id":16674,"date":"2018-05-14T15:22:36","date_gmt":"2018-05-14T22:22:36","guid":{"rendered":"https:\/\/datemixstaging.wpengine.com\/?page_id=16674"},"modified":"2024-04-03T14:54:28","modified_gmt":"2024-04-03T21:54:28","slug":"legal-faq-it","status":"publish","type":"page","link":"https:\/\/www.zoosk.com\/date-mix\/legal-faq-it\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

Privacy FAQs for European Users<\/h2>\n\n\n\n

What kind of data does Zoosk collect about me?<\/h3>\n\n\n\n

To help you meet other singles on Zoosk, we need to collect and store some information about you. The more you share with us, the better we are at matching you with other singles. Other information helps you do things like chat with other daters, make purchases, and get help from Zoosk\u2019s Customer Support team.<\/p>\n\n\n\n

Here\u2019s an overview of the data we collect about you:<\/p>\n\n\n\n

Information You\u2019ve Shared with Us<\/h4>\n\n\n\n

To create your dating profile and introduce you to other people, we use information that you share with us when you sign up and\/or subscribe. This includes information such as:<\/p>\n\n\n\n

 <\/td>\u2022 Profile information you\u2019ve entered such as your display name, date of birth, location, photos, gender, gender preference, ethnicity, religion, profile descriptions
\u2022 Billing or payment information you save with us such as your credit card or billing address
\u2022 Contact information you decide to share with us such as your name, email, phone number, or address
\u2022 Social media accounts (such as Facebook, Twitter, or Google+) you\u2019ve linked to your Zoosk account, including any Facebook interests you\u2019ve added to your profile
\u2022 Device data that\u2019s automatically collected from your computer or phone such as your mobile phone brand or model, IP address, mobile carrier, browser type, or individual device IDs<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Information About How You Use Zoosk<\/h4>\n\n\n\n

To help you use features like matching, chatting, and customer support, we collect information about how you use Zoosk such as:<\/p>\n\n\n\n

 <\/td>\u2022 People you\u2019ve liked or said yes, no, or maybe to
\u2022 Matches or connections you\u2019ve made
\u2022 Messaging history
\u2022 Transaction history
\u2022 Analytics that help us match you with other people
\u2022 Customer support records such as call history, call recordings, and customer agent notes<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Does Zoosk share the data it collects?<\/h3>\n\n\n\n

Yes, Zoosk may share your information with third parties and various service providers in order to do things like match you with other singles, provide you with customer support, or help protect you and other daters from fraud. These service providers help keep Zoosk running properly, so you and other customers can enjoy the full service we provide.<\/p>\n\n\n\n

Some of the service providers we work with include:<\/p>\n\n\n\n

 <\/td>\u2022 Technology Service Providers, such as data hosting providers
\u2022 Cybersecurity and Fraud Prevention Services
\u2022 Advertising and Marketing Service Providers
\u2022 Analytics Services<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

We also collect, use and share aggregated and\/or anonymous data (\u201cAggregated Data\u201d) for any purpose. Examples include aggregated statistical or demographic data or data provided in hashed, non-human readable form. For example, we may aggregate your usage data on how you use the Services (\u201cUsage Data\u201d) to calculate the percentage of users accessing a specific website feature. Aggregated Data may be derived from your personal data but does not directly or indirectly identify you and therefore does not amount to personal data.<\/p>\n\n\n\n

What data does Zoosk share with its advertisers?<\/h3>\n\n\n\n

Zoosk shares some information about you with advertising and marketing service providers so that the ads you see while using Zoosk are targeted and relevant to you.<\/p>\n\n\n\n

Data we DON\u2019T share with advertisers includes:<\/p>\n\n\n\n

 <\/td>– \u201cSensitive personal information\u201d: such as sexual orientation, political affiliation, religion, and certain other data.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Data we do share with advertisers includes:<\/p>\n\n\n\n

 <\/td>– Demographic information such as your age, gender, and location (on a city, state, or country level)
– Technical data such as what kind of phone, computer, or operating system you use
– Device information such as your phone\u2019s device ID or your computer\u2019s IP address
– Cookie, pixel, or advertising tags<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

For more information about advertising on Zoosk, including how to opt out of targeted advertising, visit our Ads Policy<\/a>.<\/p>\n\n\n\n

How can I request a copy of my data?<\/h3>\n\n\n\n

To request a copy of your data, send a request to our Customer Support team at mydata@zoosk.com<\/a>. In order to protect your data and personal information, you\u2019ll be asked to confirm your identity by providing two sources of identification that we can connect with your Zoosk account.
In your request please include:<\/p>\n\n\n\n

 <\/td>\u2022 The email associated with your Zoosk account
\u2022 A utility bill or other mail with the location associated with your Zoosk account (city or postal code)
\u2022 A copy of a government-issued photo ID that includes your name and date of birth<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

How can I request the deletion of my data?<\/h3>\n\n\n\n

If you\u2019d like to delete your data from Zoosk, send a request to our Customer Support team at mydata@zoosk.com<\/a>.
Deleting your data from Zoosk will remove your account and the information associated with it from Zoosk. If you delete your data, your profile will be removed from Zoosk, your will lose your connections, and you will lose your subscription benefits, if any, without a refund according to our Terms of Use Agreement<\/a>. If you want to return to Zoosk in the future, you will not be able to reactivate your account and will need to create a new one. (Also note, that you will not be entitled to any subscription or other benefits you had prior to deletion.)<\/p>\n\n\n\n

If you\u2019re a subscriber who purchased your subscription through a third-party account, such as iTunes or Amazon, deleting your data from Zoosk will not cancel your subscription and the subscription must be cancelled in accordance with that third party\u2019s terms and conditions.<\/p>\n\n\n\n

 <\/td>\u2022 Learn how to cancel your Zoosk subscription using an Apple iPhone, iPod, iPad, or through iTunes.<\/a>
\u2022 Learn how to cancel your subscription through Amazon.<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

If you\u2019re a subscriber who purchased your subscription directly through Zoosk, deleting your data from Zoosk will automatically cancel your subscription.<\/p>\n\n\n\n

For answers to additional questions or assistance, contact Zoosk Customer Support<\/a>.<\/p>\n\n\n\n

What\u2019s the difference between deactivating my account and deleting my data?<\/h3>\n\n\n\n

If you deactivate your account, your profile will not be visible to other members and if you want to return to Zoosk in the future, you can reactivate your account by logging in to your account using your email address and password.<\/p>\n\n\n\n

Deleting your data from Zoosk will remove your account and the information associated with it from Zoosk. If you delete your data, your profile will be removed from Zoosk, and if you want to return to Zoosk in the future, you will not be able to reactivate your account and will need to create a new one.<\/p>\n\n\n\n

If you\u2019re a subscriber or have purchased any add-ons, deactivating your account and\/or deleting your data will cause you to lose your subscription and add-on benefits without a refund according to our Terms of Use Agreement<\/a>. If you have any unused coin balances with us, you will also lose your coins. (Also note, that you will not be entitled to any subscription or other benefits you had prior to deactivation.)<\/p>\n","protected":false},"excerpt":{"rendered":"

Privacy FAQs for European Users What kind of data does Zoosk collect about me? To help you meet other singles on Zoosk, we need to collect and store some information about you. The more you share with us, the better we are at matching you with other singles. Other information helps you do things like […]<\/p>\n","protected":false},"author":150,"featured_media":30855,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/legal.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16674","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFAQ | The Date Mix<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zoosk.com\/date-mix\/legal-faq-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | The Date Mix\" \/>\n<meta property=\"og:description\" content=\"Privacy FAQs for European Users What kind of data does Zoosk collect about me? 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